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Small businesses are growing very quickly. For an optimal development that will not overwhelm the company, they must invest in the right tools.
In the midst of the influx of new, innovative technologies and gadgets, how can you find the right technologies? How will you know which ones are most promising for your business?
Here are some of the most useful technologies today that can help start-ups grow:

1. Use chatbots to increase your company’s communication range

A chatbot is a computer program capable of simulating a conversation with one or more people. The exchanges can be in text form, in the case of a chat, or carried out via voice mail.
This tool is increasingly being used to improve customer service, especially through instant messaging.
Chatbot users can:
• Learn about an event
• Book a means of transport
• Get practical information
• Get technical advice

Digital conversational agents continue to grow. They are now becoming a must. They both save time and maintain optimal customer service. By leaving common questions to a robot, teams save time and customers get real-time answers.
Thanks to machine learning, chatbots can help you learn a lot about your customers. They can even help you increase your traffic or sales.

 

2. Enable voice search to increase sales

Voice search is becoming increasingly common as an internet habit. Many people use this searching mode to look browse the internet, but also to buy online.
So why invest in voice search? First of all, a voice can tell you a lot about your clientele. Voice search reveals nuances that are invisible in written queries.
It can allow you to know your customers better and reach a wider audience or even new markets. To use this technology correctly, ask your marketing teams to work on the keywords that lead to your website. They should also conduct tests to know which specific voice searches are the most profitable to your business.

 

3. Try to include dynamic pricing

Dynamic pricing allows prices to be set in flexible ways depending on events, scenarios or trends in supply and demand. For example, the price of toys rises dramatically in the Christmas holiday season.
A study by Gartner found that dynamic pricing was the most successful marketing strategy.
It is certainly a frustration task since prices are constantly fluctuating. However, it can really help your business grow and get you ahead of the competition.

 

4. Anticipate customer demands with sentiment analysis

We agree that this technology seems a bit surreal. It generates an automatic analysis of a user’s feelings from a text. This can be valuable help in understanding the quality of customer interactions with your business.
In a way, it uncovers the hidden subtlety of words. According to Gartner, 75% of the companies most praised by their customers could lose up to 20% of their value. The reason for this is the decadent perception of brands and a loss of consumer loyalty. After all, customers are inevitably attracted by novelty or lower prices.
Using sentiment analysis can help you anticipate this phenomenon and better respond to the needs of your customers.

Whatever technology you use, do not forget the primary aim of your digital development. This would be the growth of your business through better customer service and marketing strategies.

In view of our mission to help our incubated start-ups geared up with the best practices, tools and advice from experts, Turbine held a workshop on the Introduction to Digital Marketing. We were honored to have Noor Sheriff, the Digital Marketing Executive of ENL Property,  as our guest speaker, accompanied by Bénédicte de Comarmondthe Communication Manager of ENL Property.

Digital Marketing is a very vast field which is constantly updating. This term frightens many, however, after this workshop, the objectives and context of Digital Marketing was not only clear and easy to understand but also fun!

Noor broke down the components of Digital Marketing step by step, sharing with us insights from Digital Marketing Gurus and free tools that we can use to enhance our online marketing. Entrepreneurs are guaranteed to be happy with all the learning we got through this workshop.

The workshop: An Introduction to Digital Marketing

Noor Sheriff, Turbine, Incubator, Workshop, entrepreneurial event, entrepreneurial workshop, ENL Group, ENL Property, Benedicte de Comarmond

Digital Marketing for entrepreneurs and beginners

Ever thought whether having a website will be a good means to connect with your stakeholders? Wondering if it actually works and how? There are a few components in digital Marketing that actually can help you track the performance of your website, identify the active pages on your website, your audience and many more.

One of the tools that permit you to track and understand what is going on your website is Google Analytics.

According to Noor Sheriff “Google Analytics is the first must-have on your website. It is Google’s free analytics tool to measure data from all your website traffic to give you insights.” Google analytics helps you understand your online audience and how your marketing strategies are performing. He explained the various components of Google Analytics, referring to the terms being used and how to best use its features.

Noor Sheriff also explained the concept of Search Engine Optimization (SEO) and Search Engine Marketing (SEM). SEO allows the website to rank top on google search based on various keywords used on various pages of the website. He introduced a few effective free tools such as Yoast SEO and demonstrated how it really enhance the website.

Noor used a few tools to vet the website of our incubated start-ups, giving them real and concrete advice accordingly. He further explained how SEM can be used for adverts. SEM is actually one of the most effective ways to grow your business in an increasingly competitive marketplace. Noor made our incubated start-ups get acquainted to the different ways of conversions using the digital marketing.

Inbound Marketing which involves content and context forces one to be client centric. Nowadays, in order to compete, a business need to be different and provide as per clients’ demand. As per Noor,  inbound marketing is focused on attracting customers through relevant and helpful content and adding value at every stage in a customer’s buying journey, empowering the customer.

Digital Marketing is not so complicated after all

To be honest, this workshop went on for more than 3 hours without any break, it was that intense and fun. The above mentioned topics were not the only ones that we covered, there were also Google Adwords, CRM etc. Noor not only tackled each question of the start-ups but also gave a lot of tools, insights and advice. Each person who attended this workshop is sure to have grasp the context and we can see that our start-ups have already started to work accordingly.

Seeing the importance, intensity and quality of this workshop, Turbine wishes to extend it to other entrepreneurs and digital marketing intrigues in Mauritius. Let us know if you wish to attend the workshop.

Drop us an email on hello@turbine.mu with reference to Insightful introduction to Digital Marketing workshop.

 

Mauritius Conscious, Mauritius, Startups, Fundkiss, Digital Marketing, Turbine, Incubator

 

 

 

 

 

Turbine proudly hosted the Digital for change summit which was organized by the Digital Marketing Mauritius. This event had for purpose to share knowledge on digital transformation, promote the creation of a network of digital marketers and encourage entrepreneurs and individuals as well to make the best use of digitalization.

Digital Marketing Mauritius

The Digital Marketing Mauritius was launched in 2017 by Jason Bholanauth and joined later by Madevi Subramanian, Dylen Citta, Jemilla Greedharry, and Pahlavi Tilloo. This group of dynamic digital marketers started with the vision to provide a platform of knowledge sharing and learning about Digital Marketing since this field is still new and vast, constantly changing and interesting.

Digital for change Summit

The event was well received by the audience, there were a total of 184 registrations. We were honored to have 3 inspiring speakers who shared with us their experiences.

 

Natacha Emilien, Red Dot, Turbine, Business Incubator, Coworking

Natacha Emilien, the Co-founder and Managing Director of Red Dot, shared with us how in her quest of satisfaction and self fulfillment. She changed her career path from engineering to accounting. After 13 years as an employee, she is now an entrepreneur who is much more happy, with the feeling of being free and having a bigger purpose. She encouraged the audience to go forward and try things, the first choice may not be the right one though the experience is worth it.

 

Turbine, Quantum, Business Incubator, Digital Transformation

Chen Hindi, General Manager and Head of digital at Quantum, explained how the various tools of digital marketing can be exploited for more concrete information and thus better strategic decisions. She also believes that despite the lesser response rate, email marketing retains people who are genuinely interested and give their undivided attention to the mail while they read. Chen gave some foolproof examples of companies who are successful through digital marketing.

 

Sean Fourmacou, Digital Transformation, Turbine Business Incubator, Coworking

Sean Fourmacou, Founder of YouthSceal, brought another aspect of digital marketing: a platform to sensitize people and address social issues. He explained that social media allowed him to reach the mass population whereby his messages were heard, seen through videos and people could connect and engage. Sean learnt how to make use of digital marketing to meet his purpose. He showed the various actions that have been done by YouthSceal which were very impressive. Sean also encouraged the audience to make best use of digital marketing so as to connect people and get things done for a better society.

The feedback that this event received was very positive. each person who attended this event learnt at least 3 new things. The dynamic interaction that followed between the speakers and the audience after each presentation showed the intensity and success of the event.

What is next?

Follow Digital Marketing Mauritius on Facebook and stay tuned for their next event.